Friday, March 28, 2008

Crucial Conversations

I took a class this week at work called Crucial Conversations. The instructor stated that this class was a life-skill, not just a work skill. Of all the important lessons taught in the class, I believe that statement was the most important lesson.

In a nutshell, the instructor taught us how to engage in crucial conversations and that we need to engage in crucial conversations.

The class was not about speaking. The class was about getting results; getting the results that you need, which may not be exactly what you thought they were going to be when you started the crucial conversation.

The most important factor in a crucial conversation is dialogue. If two people cannot speak to one another, there is no way that the results are going to be accomplished.

If you ever get the opportunity to take the crucial conversations class, I highly recommend it. If you pay attention and use the tools and experience you gain in the class in your everyday life, you will see changes. I don't guarantee these changes will necessarily be easy, but they should make a positive impact on the big picture.

Make someone's day and perform a random act of kindness. Engaging in a crucial conversation might be the something needed to make the rest of their day go swimmingly.

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